This Organizational Chart template outlines the structure of a typical Customer Service Department, including Technical Support, Account Management and more.
As a bonus, the organizational chart also contains:
This organization chart template includes definitions, example KPIs and common job titles.
Individual Contributor Job Titles: Customer Success Manager, Customer Support, Technical Support, Client Relationship Manager, Account Representative, Product Support.
The structure of your Customer Success team will be shaped by your organization's size, solution complexity, and go-to-market strategy.
However, here’s a practical guide that will walk you through the basics of a good Customer Success Org Chart, as a bonus the guide contains:
Individual Contributor Job Titles: Business Advisor, Customer Success, Operations Manager, Implementation Manager, CSM, Sales, Key Account Manager, Customer Experience, Customer Support, Technical Support, Client Relationship Manager, Account Representative, Product Support.