Download your Free Customer Success Org Chart
This Organizational Chart template outlines the structure of a typical Customer Service Department, including Technical Support, Account Management and more.
As a bonus, the organizational chart also contains:
- Customer Journey Touchpoints
- Customer Lifecycle Management
- Customer Success Financial Metrics
This organization chart template includes definitions, example KPIs and common job titles.
Individual Contributor Job Titles: Customer Success Manager, Customer Support, Technical Support, Client Relationship Manager, Account Representative, Product Support.
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The structure of your Customer Success team will be shaped by your organization's size, solution complexity, and go-to-market strategy.
However, here’s a practical guide that will walk you through the basics of a good Customer Success Org Chart, as a bonus the guide contains:
- Customer Journey Touchpoints
- Customer Lifecycle Management
- Customer Success Financial Metrics
Individual Contributor Job Titles: Business Advisor, Customer Success, Operations Manager, Implementation Manager, CSM, Sales, Key Account Manager, Customer Experience, Customer Support, Technical Support, Client Relationship Manager, Account Representative, Product Support.
